Now consider: The time is now, you are reading this article when your telephone rings, a staff member bursts into your office...'Help, gunshots have been heard, people are screaming and running, smoke can be seen'...they look to you for leadership and ask: 'What do we do?' So, what do you do? What is the situation? What are your priorities? Where are the plans? Where are the key staff? How do you contact them? Have you rehearsed? You have the sam...